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Privacy Policy

Last updated: March 9, 2026

MyEV.com ("MyEV," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, share, and protect your information when you use our website, applications, and related services (collectively, the "Services").

1. Information We Collect

Information You Provide

  • Contact Information: Name, email address, phone number, and zip code when you submit a lead form (e.g., "Check Availability").
  • Account Information: Email and password when you create an account.
  • Communications: Messages you send through our platform, including conversations with EVa (our AI assistant).
  • Preferences: Vehicle preferences, saved searches, and list items.

Information Collected Automatically

  • Usage Data: Pages viewed, vehicles browsed, search queries, time spent on pages, and interaction patterns.
  • Device Information: Browser type, operating system, device type, screen resolution, and IP address.
  • Cookies & Similar Technologies: We use cookies, local storage, and similar technologies to remember your preferences and improve your experience.
  • Analytics: We use Google Analytics 4 (GA4) to understand how users interact with our Services.

Information from Third Parties

  • Vehicle Data: Vehicle specifications, pricing, and market data from third-party data providers.
  • reCAPTCHA: We use Google reCAPTCHA to protect our forms from automated abuse. reCAPTCHA collects hardware and software information and sends it to Google for analysis.

2. How We Use Your Information

We use your information to:

  • Facilitate vehicle inquiries by routing your contact information to the relevant dealer or seller.
  • Provide personalized vehicle recommendations and match scores.
  • Power EVa's AI-assisted shopping experience with context about your preferences.
  • Send you price alerts, search alerts, and other notifications you opt into.
  • Improve and optimize our Services through analytics and user behavior analysis.
  • Prevent fraud, spam, and abuse of our platform.
  • Comply with legal obligations and respond to lawful requests.

3. How We Share Your Information

We may share your information with:

  • Dealers & Sellers: When you submit a lead or inquiry, your contact information is shared with the vehicle's listing dealer/seller so they can respond to your request.
  • Service Providers: Third parties that help us operate our Services (hosting, analytics, email delivery, AI processing).
  • Legal Compliance: When required by law, court order, or governmental authority.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties for their own marketing purposes.

4. Cookies & Tracking Technologies

We use the following types of cookies and tracking technologies:

  • Essential Cookies: Required for the Services to function (session management, authentication).
  • Analytics Cookies: Google Analytics 4 (GA4) for understanding usage patterns and improving user experience.
  • Preference Cookies: To remember your settings, saved vehicles, and browsing preferences (stored via localStorage).
  • Security Cookies: Google reCAPTCHA for bot detection and form protection.

5. Data Security

We implement industry-standard security measures to protect your data, including encrypted communications (HTTPS/TLS), secure password hashing (Argon2), and access controls on our databases. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide the Services, comply with legal obligations, and resolve disputes. You may request deletion of your account and associated data at any time by contacting us.

7. Your Rights & Choices

Depending on your location, you may have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate personal information.
  • Deletion: Request deletion of your personal information.
  • Portability: Request your data in a portable format.
  • Opt-Out: Unsubscribe from marketing emails at any time using the link in our emails.

California Residents (CCPA)

If you are a California resident, you have the right to know what personal information we collect, request deletion, and opt out of the sale of personal information. We do not sell personal information as defined by the CCPA.

European Residents (GDPR)

If you are located in the European Economic Area, you have additional rights under the GDPR, including the right to restrict processing and the right to lodge a complaint with a supervisory authority.

8. Children's Privacy

Our Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it.

9. Third-Party Links

Our Services may contain links to third-party websites (e.g., dealer websites, sell.myev.com). We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the Services after changes are posted constitutes acceptance.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at privacy@myev.com.

See also: Terms of Service